No legal action will be taken against any expired Smart Identity Cards and Immigration Passes as well as late registration for Births, Deaths and Adopted Children during the counter closure period from the 14 of August 2021. In this regard, the public is asked to be patient in getting early bookings for appointment slots and only make a booking if necessary.

Latest information on the service methods can be obtained by visiting the Department of Immigration and National Registration's website at www.immigration.gov.bn or via email at info@immigration.gov.bn or WhatsApp hotline 7299550. For the interests and safety of the public dealing with the Department of Immigration and National Registration, the Minister of Home Affairs has shared an internal guideline that the number of people allowed in the building or division at the Headquarters of the Department of Immigration and National Registration at one time has been set. The total capacity of each section is in accordance with the capacity and space available in each section. At the same time, those who are waiting their turn to make arrangements will be placed first in several waiting rooms outside the Department before being instructed to enter the building in stages and on a scheduled basis.

Source: Radio Television Brunei