Marine Base Cable Damage Cause the Internet Services Issue

The Minister of Transport and Infocommunications also explained on Interference for Internet services due to Marine base cable damage.

The Ministry of Transport and Infocommunications would like to inform that Internet services throughout the country have been adversely affected by the damage to the international communications network owned by the Unified National Networks (UNN) through the marine based cable system SEA-ME-WE3 (SMW3) since 23rd February 2020; The Asia-America Gateway (AAG) Marine Cable System interference on 2nd April 2020; and the disruption to the South-East Asia Japan Cable System (SJC) on 17th April 2020.

The interference is further added to the problems found on the Trans-Borneo link cable system, which is often used by UNN to diversify capacity turnover. Apart from Brunei Darussalam, the situation has affected Internet services in regional countries including Malaysia, Viet Nam, Singapore, the Philippines and the Indian sub-continent.

To address the issue of increasing Internet usage, in particular, the increasing number of public who works from home and online learning, as well as the impact of Marine base cable damage, the Ministry has learnt that the UNN already implemented traffic flow management to reduce the impact of interference and increase additional capacity on the functional cable system.

In addition, UNN has also collaborated with the marine base cable provider to revive the existing network of linkages, whereby recovery works are expected to be completed in the near future. The Ministry of Transport and Infocommunications through the AITI will continue to monitor the conditions to ensure that the Internet services to users in the country will not be continuously affected and will be informed of its progress.

The Ministry of Transport and Infocommunications and AITI advised the public to get the latest information from their telecommunication service providers respectively.

Source: Radio Television Brunei