Several complaints from customers were received by the Postal Services Department, Ministry of Transport and Infocommunications on the 1st of November regarding the 'Payment Fees And Package Delivery Costs' allegedly belonging to the Postal Services Department.

The Postal Services Department in its press release informed that the short text messages link from 'Brunei Post' is false and the Department has never requested any personal nor financial information from customers for any existing services. Analysis by Cyber Security Brunei, CSB through BruCERT has found that this is a phishing attempt. Hence, BruCERT advises the public not to share personal information with such parties, including via online.

Links received by SMS, WhatsApp or social media should be verified for legitimacy before clicking on it. If a request appears to be from a government department or agency, make sure to use the official government website namely gov.bn for any matters involving the sharing of personal information. The public is advised to always be more alert and not be easily deceived by suspicious messages and its authenticity.

The Postal Services Department takes these fraudulent activities seriously and actively implements various security measures to protect customers from any inconvenient incidents. Any fraudulent online activities by contacting BruCERT at 245 8001 or email to reporting@brucert.org.bn.

Source: Radio Television Brunei